Automated Reply

 

Dear Customer,   Thank you for writing to us. This is an automated response to your e-mail. We will respond to you within 2 working days.   However, to help us expedite your request within a single working day for activation or deactivation of any Value Added Services, request you to differentiate your mail by using the word "VAS" in the subject line.   Please note: In case your mail is erroneously marked "VAS" i.e.  Your mail does not pertain to the activation or deactivation of VAS, be rest assured, your request will be processed within normal TAT of 2 working days.   To enable us to serve you better we request you to kindly re - check the email just sent by you;   -          Does it mention the Vodafone Mobile number?  Please do include the number without which we will unfortunately not be able to process your request   -          If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS <Email>space<E-MAIL ID> to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which please resend your email to us.   For quick access to your account information, please dial *111# For access to our 3G related services and products please log on to http://www.vodafone.in/3gworld   My Vodafone   Manage your Postpaid account online - from anywhere. Register for My Vodafone on https://myvodafone.vodafone.in.  By logging on to My Vodafone you can do all below mentioned activities on your Vodafone account and many more.   View, Pay & analyze your bill/account statement Change your talk plan/billing address Request for a duplicate bill Activate and deactivate services Order a new SIM card and block your old one   So create your My Vodafone Account today! To know more about My Vodafone, visit https://myvodafone.vodafone.in.   SMS Service Commands List   You can also activate/deactivate services easily via SMS. To view the list of commands, log on to www.vodafone.in and go to Download and More option. Below are following few services which can be activated/deactivated via SMS along with self help keyword for some informative SMS, you can send the corresponding code as an SMS to 111 (toll free) and the service will be activated/deactivated or you will receive the desired information as per timeframe mentioned.   Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/ deactivation 1 National Roaming ACT NR CAN NR 111 2 hrs 2 Vodafone Roaming ACT VR CAN VR 111 2 hrs 3 STD ACT STD CAN STD 111 2 hrs 4 Itemized Billing ACT IB CAN IB 111 2 hrs 5 Call Conference ACT CC CAN CC 111 2 hrs 6 Missed Call Alert (MCI) ACT MCI CAN MCI 111 4Hrs 7 To know the nearby Vodafone Store Address STORE <Area Name> NA 111 Immediate 8 E-Bill Service activation ACT GOGREEN CAN GOGREEN 111 2 hrs 9 To register your email ID EMAIL <email ID> NA 111 2 hrs   HOW TO MAKE ONLINE PAYMENT or RECHARGE   Making payments or recharge your Vodafone mobile phone is really simple, just visit the Quick Bill Pay (Postpaid) / Recharge online (Prepaid) option here www.vodafone.in.   Make a payment or recharge via the comfort of your home by calling General Information Number 111 from your Vodafone mobile phone.   Happy to help, Vodafone Care Contact numbers Vodafone Care                         : 111 or +91-9820098200 For complaints/requests      : 198 (toll free) Fax number                                 : +91-22-66661200 E-mail                                            : Vodafonecare.mum@vodafone.com Website                                         : www.vodafone.in

 

 

 

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