Wednesday 4 April 2012

Customer Education - ATM safety and security tips

This communication is intended for Customer with Loan no./Credit Card no./Account no. ending with 4773
Your Loan no./Card no./Account no. is included to show this message originated from Citibank India. Learn More
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Citibank
Safe Banking.
ATM Security. Powered by Citi.
Your transactions are always safe at a Citibank ATM.
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Here's why?
Worried about the ATMs swallowing your card?
Never at a Citibank ATM - they have dip-card readers. So, transact securely, while the card
stays in your hand.
Use the PIN change option to change your PIN at regular intervals
ATM Security Tips
Never share your Personal Identification Number (PIN) with anyone. Memorise it, do not have a written copy of your PIN with your card.
Avoid using ATMs that are not well illuminated.
Beware of anything that looks unusual at the card reader slot. Watch out for additional devices, overlays on the ATM keypad or cameras overlooking the keypad. If you suspect any tampering report it to the bank immediately.
What Citibank ATM card readers should look like
Beware of shoulder surfers or strangers offering help. Use the Bank helpline for any queries.
Wait for the ATM screen to tell you to key in your PIN.
Avoid detection of your PIN or other account information by standing close to the ATM. Always place your free hand over the other while entering the PIN.
Ensure that you collect your card before leaving the ATM. In case of a failed transaction, 'Cancel' the transaction and exit.
Verify the SMS and Email alerts sent to you for the transaction correctness. Immediately report any unauthorized transactions on your account.
Verify the transaction history periodically. Keep your receipts and check your statements regularly. Immediately report any unauthorized transactions on your account.
Locate a Citibank ATM near you >>
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