Dear Mr. Adnan,
Thank you for your email dated 02/05/2013 regarding the services for your mobile number 9953853060.
We sincerely regret the inconvenience caused to you due to the delay in replying to your e-mail.
We value your relationship with us and urge you to treat this as an exception. We assure you that we are committed to provide you and all our customers with quality customer service.
We would like to confirm you that, the e-mail Id from which we have received the e-mail is not updated in our records. Hence, we request you to kindly update your e-mail Id by sending an SMS "EMAIL<space>email Id" to 111(Toll free across India applicable on Vodafone network only). Post updation of your email ID in our records, please send us an e-mail from your registered e-mail Id so that we can address your concern.
We assure you that on receipt of the SMS, your e-mail ID will be updated in our records within 2 hours.
You can also call at 111 or visit our nearest Vodafone store (list attached) for any assistance related to your Vodafone account.
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Vijay Dhan Singh Thapa
Vodafone Care
Contact numbers
Vodafone Care: 111 or +91- 9811098110
Fax number: +91- 9811000009/9811098114
E-mail: vodafonecare.del@vodafone.com
Website: www.vodafone.in
Mr -------------- given below is the Service Request reference number for your request/ complaint; in case you need to check the status on the same, you can share this number with us. Mr -------------- given below is the Service Request reference number for your enquiry; in case you need to check for more details on the same , you can share this number along with your cell number with us. Service Request Number: Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We???ll do our best to help you. Happy to help, Rohit Shelar Vodafone Care Contact numbers For Enquiries : 111 or +91-9820098200 For Complaints / Requests : 198 (toll free) Fax number : +91-22-66661200 E-mail : vodafonecare.mum@vodafone.com Website : www.vodafone.in --Original Message-- From: md.adnan77@gmail.com Date: 5/2/2013 3:40:43 PM To: vodafonecare.mum@vodafone.com Subject: Complaint No: 2343845026 | 3G data services are down Hi I bought a Samsung Grand and I took a new SIM, I was assured that I will get 2GB 3g data for 2 months free. Despite calling many times and taking due dates, no action was taken .Still my services are down and no action has been taken yet. Also due date was 22nd , a manual update was made and the date was changed to 24. That is not expected from customer care. I too provided IMEI number. my phone service got started on 16th April. Please take a serious action on this please my DATA services up. My address verification is done and Calling services are up. Please respond back ASAP, you can contact me alternately on this number undersigned. Alternate Number: 7838534597 -- Regards, Mohammed Adnan Associate Technology L1 SapientNitro,Gurgaon-SEZ Contact :+91 7838534597 This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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