Thursday 14 February 2013

'HBL=018-404-845' Debit Card - Amount Debited twice

Dear Customer,

This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

IMPORTANT:

Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Alternatively, please log in to Netbanking and submit your request for hotlisting of the card.

Unknown Beneficiary Addition/Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately call up our PhoneBanking Numbers and get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please click on the attached url for details of nearest Phone-Banking centre: http://www.hdfcbank.com/personal/access/popup_pbnumbers.htm

Assuring you of our best of services.

Warm Regards,

HDFC Bank Ltd.



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